USAGE & ATTITIDE STATES
Providing you with insights for your customers
Your customers are the most essential part of your business. Keeping your customers happy is an essential part of a customer service organization.
A way to improve your relationships with customers can be through using Customer Relationship Management (CRM). We, therefore, recommend Usage & Attitude states to provide you with many insights into your customers which could be used to track the following interactions with your customers: purchases preferences and customer history level of satisfaction.
The aim of Usage & Attitude States is to strengthen customer relationships, build personal connections with your customers, expand the customer base, resolve issues quicker, and retain your customers.