USAGE & ATTITIDE STATES

Providing you with insights for your customers

Your customers are the most essential part of your business. Keeping your customers happy is an essential part of a customer service organization.

A way to improve your relationships with customers can be through using Customer Relationship Management (CRM). We, therefore, recommend Usage & Attitude states to provide you with many insights into your customers which could be used to track the following interactions with your customers: purchases preferences and customer history level of satisfaction. 

The aim of Usage & Attitude States is to strengthen customer relationships, build personal connections with your customers, expand the customer base, resolve issues quicker, and retain your customers.

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